One of the primary functions of the Central Bank in its supervisory role is to monitor the operation of financial institutions and markets, to ensure fair competition and consumer protection interests.
The Bank wanted to get a clearer picture about the drivers shaping customer’s habits of ATM usage. They looked for an answer to shed some light on the real potential ATM automats hold and the factors that determine the patterns in terms of their usage and traffic.
The National Chamber of Agriculture (NAK) decided to renew its operation in 2013. The change encompassed the entire activities of the organization with a long history, the NAK practically arrived in the 21st century with this step. In addition to reorganizing its processes and operations, it decided to introduce the SAP CRM module as a tool. The introduction of the system was challenging in several ways, not only for the Chamber, due to the followings:
Helix provided Coaching activities to one of the Hungarian commercial banks. Coaching is a personalized counselling method, the essence of which is not to give direct advice, but to support the client’s development and in achieving specific goals, by relying on the client's resources.
Our client, one of the leading players among the domestic financial institutions, has decided to replace its claims management system and to introduce a unified system at a group level. The aim was to develop a solution that maximally satisfies the needs of the 21st century and supports future-oriented possibilities.
Based on legal authorizations, the introduction of a Central Integration System was necessary to help national Savings and Credit Cooperatives achieve an increase in market share and higher credit activity.
We undertook a development project for the National Chamber of Agriculture. Our goal was to enhance the performance and effectiveness of its Call Center. We have achieved this result by having supported the installment of a new Call Center technology, set up the parameters of SAP CRM and created a methodology for measuring the individual and team-based performance rate.
We participated in one of the biggest financial institution integration projects in Hungary as project managers and consultants in different areas: operation, corporate banking division, retail banking division, agricultural, HR, digitalisation and change management.
One of the largest banks in Hungary aimed to reform its mortgage lending processes. To this end, they have created a new, flexible, user-friendly, and complex solution that answers to the most common complaints.
Our client wanted to know which of its stores that outperform or underperform considering their capabilities. Beyond answering this question our client wanted to know the market size and its respective market share in particular locations.
Our client recognised that beyond fuel, other products and services can be sold at certain gas stations, but it would need redoing the shop area at each gas station with significant costs involved. Our task was to identify the gas stations where this remodeling could pay off within reasonable time. We performed a preliminary analysis of the transformation of the well network and assessed the sales potential of each product and service at the designated locations.
Our client looked for the households – among their hundreds of thousands of existing customers – that might be open to their new product, in order to run a focused campaign.